Privacy policy
FRAMAR PRIVACY POLICY
Last Updated: August 2026
Framar International ("Framar," "We," "Us," or "Our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Framar is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, participate in our text message marketing program (the "Messaging Service"), or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to the Privacy Policy. We may revise or update this Privacy Policy from time to time in our sole discretion, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. If there are any material changes to this Privacy Policy, we will post the revised Privacy Policy on this website, update the "Last updated" date, and notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services or Messaging Service after the new Privacy Policy takes effect.
Personal Information We Collect or Process. When we use the term "personal information," we are referring to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or another person. Personal information does not include information that has been collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:
Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
Financial information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information: Including your username, password, security questions, preferences, and settings.
Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as records of your past transactions.
Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry, completing an email survey, participating in a research study, or contacting customer care.
Device information: Including information about your device, browser, or network connection, your IP address, unique device identifiers, and operating system details.
Usage information: Including information regarding your interaction with the Services, such as how and when you interact with or navigate the Services, search terms, and referring URLs.
Messaging Service information: When you sign up for or use our Messaging Service, we can collect your name, phone number, email address, communications metadata (e.g., the date and time a message was sent or received), the content of any text messages you send or receive via the Messaging Service, and responses to questionnaires about your preferences or demographic information.
Contest and Promotion Data: Basic contact information and any other details you choose to provide when participating in a contest, sweepstakes, research study, or email survey associated with the Services or Messaging Service.
Personal Information Sources
We may collect personal information from a variety of sources, including:
Directly from you: Including when you create an account, visit or use the Services, sign up for marketing communications or the Messaging Service, communicate with us, or otherwise directly provide us with your personal information.
Automatically through the Services: Including from your device when you use our products or services, visit our websites, or interact with our communications, through the use of cookies, web beacons, pixels, and similar tracking technologies. Cookies are small text files placed on device browsers that store preferences and enable personalization of your experience via the Services and Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
From our service providers: Including when we engage third parties to enable certain technology, host our platforms, process payments, or deliver text messages and emails, where they collect or process your personal information on our behalf.
From our business partners or other third parties: Including advertising networks, analytics providers, promotional partners, and sponsors.
Legal Bases for Processing (EEA & UK GDPR Addendum)
EU and UK Representative Disclosures: Data subjects located in the EEA or UK may contact our appointed representatives regarding any matters relating to the processing of their personal data or the exercise of their rights under Chapter III of the GDPR at info@framar.com
If you reside in the European Economic Area (EEA) or the United Kingdom (UK), our collection and processing of your personal information relies on specific lawful bases under Article 6 of the General Data Protection Regulation (GDPR):
Performance of a Contract: We process your Contact Details, Financial Information, Account Information, and Transaction Information to perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, and handle returns or exchanges
Consent: We send you direct marketing communications via email or the Messaging Service, and place non-essential cookies or tracking technologies on your device, only where you have provided explicit, affirmative consent. You may withdraw your consent at any time without detriment.
Legitimate Interests: We process your Device Information, Usage Information, and Communications to analyze, maintain, improve, and secure our Services, detect and prevent fraud, protect public safety, and customize your experience, provided these interests are not overridden by your fundamental privacy rights.
Legal Obligation: We process personal information where necessary to comply with applicable laws, respond to valid legal process, tax compliance mandates, or lawful requests from governmental agencies.
Text Messaging Service (SMS & MMS Terms)
Our text message marketing program (the "Messaging Service") is subject to the following specific terms and disclosures:
Automated Dialing: Text messages sent via the Messaging Service may be generated and transmitted using an automatic telephone dialing system or automated technology.
Non-Condition of Purchase: Providing consent to receive automated marketing text messages is strictly voluntary and is not a condition of purchasing any goods, services, or properties from Us.
Accurate Information: When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.
Opt-Out Mechanics: You can opt out of receiving further commercial text messages via the Messaging Service at any time by responding to any of Our text messages with any of the following keyword replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
Data Privacy Safeguards: Mobile opt-in data and consent records collected for the Messaging Service will not be sold or shared with third parties for their own independent marketing or commercial purposes. We share this data strictly with third parties that help Us provide the Messaging Service (including platform providers, phone companies, and other vendors who assist us in the delivery of text message.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services: We use your personal information to deliver, analyze, maintain, and support the Services and Messaging Service. This includes performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items you are interested in, sending notifications related to your account, processing purchases, returns, or exchanges, creating and managing your account, arranging shipping, facilitating returns, enabling customer reviews, and enhancing Messaging Service features to create a customized shopping experience for you (such as recommending products related to past purchases or sending personalized text message shopping cart reminders).
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message (via the Messaging Service), or postal mail, and to show you online advertisements on the Services or other websites based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
Communicating with You: We use your personal information to provide customer support, be responsive to you, maintain our business relationship, and assist with any problems or requests regarding the Services or Messaging Service.
Legal Reasons & Aggregated Data: We use your personal information to comply with applicable law, respond to valid legal process (including subpoenas, search warrants, court orders, or law enforcement requests), participate in civil discovery or litigation, enforce our terms or contracts, collect amounts owed to Us, and generate aggregated and/or de-identified information that is no longer personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business and operational purposes subject to this Privacy Policy:
With Shopify, Vendors, and Service Providers: We disclose personal information with Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, platform providers, phone companies, and other vendors who assist us in the delivery of text messages).
With Business and Marketing Partners: We share information with business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
With Your Direction or Consent: When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With Affiliates & Corporate Transactions: We may share personal information with our affiliates or otherwise within our corporate group, or in connection with a business transaction such as a merger, acquisition, or bankruptcy.
Legal Requirements & Disclosures to Protect Us or Others: We may disclose any information We store associated with you to external parties if We, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process (such as a court order or subpoena); protect your, Our, or others' rights, property, or safety; enforce Our policies, terms, or contracts; collect amounts owed to Us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the [Shopify Consumer Privacy Policy](https://privacy.shopify.com/en). Depending on where you live, you may exercise certain rights with respect to your personal information via the [Shopify Privacy Portal](https://privacy.shopify.com/en).
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
International Data Transfers & Retention Schedules
International Data Transfers. Please note that we may transfer, store, and process your personal information outside the country you live in, including in Canada and the United States. If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs), or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Brazil (LGPD - Lei Geral de Proteção de Dados): Brazilian residents have specific rights under Article 18 of the LGPD, including confirmation of processing, anonymization or deletion of unnecessary data, and information about public and private entities with which we have shared data. To exercise these rights, contact us at info@framar.com.
Japan (APPI - Act on the Protection of Personal Information): Where personal data is transferred out of Japan to third-party processors, we ensure that such third parties maintain security standards equivalent to those required under the APPI and execute appropriate data processing agreements.
Australia (Privacy Act 1988 & APPs): Australian residents may request details regarding the measures taken to secure personal data transferred across borders and may lodge privacy complaints with our Privacy Officer or the Office of the Australian Information Commissioner (OAIC).
China (PIPL - Personal Information Protection Law). We process personal information of individuals located in China under the lawful bases permitted by the PIPL, including: performance of contract, statutory obligations, human resources management, public interest, and separate consent where required.
Cross-Border Transfers: Where personal information is transferred outside China, we obtain separate consent and implement legally required safeguards, including security assessments, standard contracts, or certification mechanisms.
Automated Decision-Making: Where automated decision-making is used, individuals may request explanations and refuse decisions that have a significant impact on their rights.
Individual Rights: Chinese residents may exercise rights of access, correction, deletion, portability, and withdrawal of consent.
South Korea (PIPA - Personal Information Protection Act)
Required Disclosures: We provide notice of categories of personal information collected, retention periods, and third-party sharing.
Overseas Transfers: Transfers outside Korea are subject to explicit consent and disclosure of recipient details.
Individual Rights: Korean residents may request access, correction, deletion, and suspension of processing.
Singapore (PDPA - Personal Data Protection Act)
Purpose Limitation: Personal information is collected, used, and disclosed only for purposes notified to individuals.
Consent Withdrawal: Individuals may withdraw consent at any time, subject to legal or contractual restrictions.
Access and Correction Rights: Singapore residents may request access to and correction of their personal information.
India (DPDPA 2023 - Digital Personal Data Protection Act)
Notice Requirements: We provide clear notice of processing purposes, data fiduciary obligations, and rights.
Individual Rights: Indian residents may request correction, erasure, and grievance redressal.
Cross-Border Transfers: Transfers outside India are permitted but disclosed to individuals.
South Africa (POPIA - Protection of Personal Information Act)
Responsible Party Obligations: We ensure lawful processing, purpose specification, and information quality.
Cross-Border Transfers: Transfers outside South Africa occur only where adequate protections exist.
Individual Rights: South African residents may request access, correction, deletion, and objection.
New Zealand (Privacy Act 2020):
Cross-Border Disclosure: We ensure compliance with Information Privacy Principle 12 for overseas disclosures.
Breach Notification: We notify affected individuals and authorities where a notifiable breach occurs.
Middle East (UAE, Saudi Arabia, Qatar) UAE PDPL
We comply with consent, purpose limitation, and cross-border transfer requirements.
Saudi PDPL. Transfers outside Saudi Arabia require regulatory approval or adequate safeguards.
Qatar DPL: We obtain explicit consent for processing and cross-border transfers.
Retention Schedules
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies:
Account and Transaction Data: Retained for as long as your account remains active, and up to 7 years following a transaction to comply with statutory tax, legal, and accounting obligations.
Messaging Service and Marketing Preferences: Retained until you opt out, unsubscribe, or withdraw consent, after which minimal data is kept on suppression lists to honor your request.
Cookies and Analytics Data: Retained for up to 24 months from collection before being deleted or automatically anonymized.
Your Rights and Choices. Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You may a right to request access to personal information that we hold about you, including obtaining access to or a copy of your personal information.
Right to Delete / Erasure: You have a right to request that we delete personal information we maintain about you, subject to certain exceptions, such as when we are required to retain information to comply with applicable laws.
Right to Correct / Rectify: You have a right to request that we correct inaccurate personal information we maintain about you, including making updates to your contact information.
Right of Portability: You have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Restrict or Object to Processing: You have a right to request that we restrict or object to our processing of your personal information based on legitimate interests or direct marketing.
Right to Opt Out of Sale or Sharing for Targeted Advertising: You have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt out of those uses by contacting us. Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, you can visit [https://globalprivacycontrol.org/](https://globalprivacycontrol.org/). Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. You can opt out of commercial text messages by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message.
You may exercise any of these rights where indicated on the Services, through the [Shopify Privacy Portal](https://privacy.shopify.com/en), or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law, which may include confirming the email address or phone number associated with any personal information We have about you. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Supplemental California Privacy Notice (CCPA/CPRA)
This Supplemental California Privacy Notice only applies to Our processing of personal information via the Services and Messaging Service that is subject to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA").
The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below:
The categories of sources from which We collect personal information and Our business and commercial purposes for using personal information are set forth above.
"Sales" and "Sharing" of Personal Information under the CCPA
For purposes of the CCPA, We do not "sell" personal information for monetary payment. However, making personal information available to third parties for targeted or cross-context behavioral advertising may be considered "sharing" under California law. You can exercise your right to opt out of targeted advertising and sharing via our Global Privacy Control (GPC) integration or by contacting us. We do not have actual knowledge of any "sale" or "sharing" of personal information of minors under 16 years of age.
Supplemental US State Privacy Notice (Comprehensive US State Rights)If you are a resident of a US state with a comprehensive consumer privacy law (including, but not limited to, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon), you possess specific privacy rights regarding your personal information: Right to Appeal: If we decline to take action regarding your exercise of a consumer rights request (such as access, correction, or deletion), you have the right to appeal our decision. To submit an appeal, please contact us at shopifyadmins@framar.com with the subject line "Privacy Request Appeal". We will respond to your appeal within the statutory timeframe mandated by your state's law (typically 45–60 days). If your appeal is denied, you may contact your State Attorney General's office to submit a formal complaint. Global Privacy Control (GPC) & Universal Opt-Out: In addition to manual opt-out requests, our systems recognize and process universal opt-out signals, including the Global Privacy Control (GPC), to automatically opt your browser or device out of cross-context behavioral advertising and data sale/sharing mechanisms.
Supplemental Canadian Privacy Notice: This Supplemental Canadian Privacy Notice applies to individuals located in Canada, complementing our main Privacy Policy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, including Quebec’s Law 25 (Act Respecting the Protection of Personal Information in the Private Sector).
Designated Privacy Officer: We have appointed a dedicated Privacy Officer responsible for overseeing our compliance with Canadian privacy laws. For inquiries, data subject access requests, or privacy concerns, you may contact our Privacy Officer directly at info@framar.com.
Cross-Border Transfers & Assessments: If you reside in Quebec or other Canadian jurisdictions, your personal information may be communicated outside of your province or country of residence (including to the United States).
Consent Mechanisms: We collect, use, and disclose your personal information based on your informed consent, except where authorized or required by law. For sensitive information or opt-in marketing programs, we obtain express, affirmative consent.
Withdrawal of Consent: You have the right to withdraw your consent to our use or disclosure of your personal information at any time, subject to legal or contractual restrictions, by contacting us.
Children's Data. The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Complaints and Contact Us. Should you have any questions about our privacy practices, wish to exercise any of the rights available to you, experience any problems with the Messaging Service, or wish to submit a privacy-related complaint, please contact us using the contact details set out below:
Email: shopifyadmins@framar.com or info@framar.com
Toll-Free Phone: +1 888-636-4548
Website Support Form: Visit www.framar.com and submit the support form
Mailing Address: Framar International Inc 7873 Blackburn Parkway Niagara Falls, Ontario L2H 0A6, Canada.
Supervisory Authority Rights: You have the right to appeal our decision by contacting us, or lodge your complaint directly with your local data protection authority.